Refund Policy

Last updated: May 2026

1. Our Quality Commitment

We stand behind every order we process. If there is a defect, error, or quality issue on our end, we will reprint or refund your order, no runaround. Our goal is for every restaurant we work with to be completely satisfied with their printed materials.

2. What We Will Reprint or Refund

We will offer a free reprint or full refund in the following situations:

• Print defects: Banding, smearing, color inconsistency, or other production quality issues.
• Wrong product shipped: You received a different product, size, or quantity than what was ordered and confirmed.
• Our error: Any mistake on our part during the order processing or production coordination stage.
• Damaged in shipping: Items that arrive visibly damaged due to shipping mishandling (photo documentation required).

3. What We Cannot Refund

Because print orders are custom-produced specifically for you, we are unable to offer refunds in the following situations:

• Approved artwork errors: Typos, design mistakes, or incorrect information that was present in the artwork you submitted and approved before printing.
• Color variation: Slight color differences between what you see on your screen and the final printed product. Screen colors (RGB) naturally differ from print colors (CMYK). We recommend requesting a proof for color-critical work.
• Change of mind: If you simply no longer want the order after production has begun.
• Low-resolution artwork: Blurry or pixelated results caused by artwork files that did not meet our minimum resolution requirements.
• Incorrect shipping address: Orders lost or delayed due to an incorrect address provided at the time of order.

4. How to Request a Reprint or Refund

Reprint and refund requests must be submitted within 7 days of delivery. To start a request:

• Email orders@pizzaprinterco.com with your order number, a description of the issue, and photos if applicable.
• We will review your request and respond within 2 business days.
• If approved, we will arrange a reprint or issue a refund to your original payment method.

5. Reprints vs. Refunds

In most cases, we prefer to offer a reprint over a cash refund, this gets you the materials you need as quickly as possible. However, if a reprint is not feasible or you prefer a refund, we will accommodate that request at our discretion based on the nature of the issue.

6. Questions?

We want every restaurant we work with to be happy with their printed materials. If something isn't right, reach out, we'll make it right. Contact us anytime at orders@pizzaprinterco.com.